Greater Anglia transferred to public ownership at 02:00 on Sunday, 12 October 2025, concluding its period under Transport UK’s management.
Since 2012, Greater Anglia has undergone a large-scale modernisation programme, including the introduction of a completely new fleet built by Stadler. The replacement of all trains was completed in April 2023, bringing higher capacity, air conditioning, Wi-Fi, and on-board power outlets. The new rolling stock also allowed for level boarding at most stations, improving access for passengers with reduced mobility, parents with prams, and travellers with bicycles or luggage.
Performance data show punctuality improving from 16th place nationally in 2012 to first place from 2023 onwards, currently standing at around 94%. This exceeds the earlier target of 93%, set in 2016 and reached ahead of schedule in 2021. Greater Anglia has held the position of the UK’s most punctual train operator for more than two and a half years.
Operational changes also included new and faster timetables. The Norwich–London service has been shortened by six to seven minutes on average, while new connections such as Norwich–Stansted Airport have been introduced. The operator reports higher customer satisfaction, a 60% decrease in complaints, and increased passenger revenue compared to previous years.
Station upgrades and community engagement initiatives have expanded, including the adoption of local stations by volunteers and biodiversity efforts through the Wildlife Friendly Stations Accreditation Scheme.
During its final year of private operation, Greater Anglia was the only privately run operator to return a surplus to the UK Treasury. It also received multiple rail industry awards for operational performance and service delivery.
The upcoming transition will see the company continue operations under public ownership, with existing services and staff transferring to the new structure.
